Frequently Asked Questions
Everything you need to know about our premium natural stone and marble products.
How do I care for and maintain my natural stone surfaces?
We recommend sealing your natural stone upon installation and using a pH-neutral cleaner for daily maintenance. Avoid acidic or abrasive chemicals that can etch the surface.
What is the typical lead time for custom marble orders?
Standard in-stock items ship within 3-5 business days. Custom fabrications or special imports typically require 8-12 weeks depending on the complexity and origin of the stone.
Do you offer international shipping for large slabs?
Yes, we provide secure crating and international freight options. Shipping costs are calculated based on weight, dimensions, and destination at the time of checkout.
Can I request a sample before making a full purchase?
Absolutely. We offer 4x4 inch samples for most of our marble and stone collections to help you visualize the color and texture in your space.
What is your return policy for tile and stone products?
Unused, full boxes of tile can be returned within 30 days of delivery, subject to a 20% restocking fee. Please note that custom-cut slabs and final sale items are non-returnable.
Are variations in color and veining normal?
Yes, natural stone is a product of nature. Variations in veining, color, and shading are inherent characteristics that make every piece unique and are not considered defects.